Service Manager

Compensation: $50,000/year

Position Purpose

The Services Manager is a leadership position responsible for delivering legendary service by training, leading, and holding accountable the entire Service Team. This role serves as the lead estimator, lead trainer, and hiring manager for all service positions. The Services Manager ensures quality control, team performance, and optimal job execution while upholding Camo Crew’s core values and customer experience standards.

Required Skills

  • Leadership, Management & Accountability: Ability to train, direct, and coach a diverse team in a fast-paced field environment according to standards.

  • Hiring & Talent Development: Skilled in recruiting, interviewing, and mentoring new team members.

  • Customer Service Excellence: Ability to set standards for and model 5-star customer interactions.

  • Estimating: Provides accurate onsite estimates and closes complex jobs.
    Training Program Execution: Capable of leading onboarding and advanced training programs.

  • Conflict Resolution: Handles employee or customer issues professionally and constructively.

  • Time & Route Optimization: Maximizes truck efficiency and daily job productivity.

  • Tech Fluency: Familiarity with Jobber, GSuite, GPS systems, CRM, and digital scheduling/timekeeping tools (future).

  • Time Management: Able to juggle projects with tight turnarounds.

  • Facilities Awareness: Capable of light facility maintenance and vendor coordination.

  • Growth Mindset: Eagerness to improve and adapt to a fast-paced environment.

  • Driving Skills: Maintain clean driving record

Schedule Expectations

Primarily M-F. Must be responsive from pre-dispatch to end-of-day reports.Secondary manager coverage for Saturday E-Recycling events. Flexible work schedule. Unlimited PTO with prior coverage planning required. 


Responsibilities

Lead the Service Team

  • Assign and adjust daily job schedules based on workload and team capacity.

  • Supervise team leads, drivers, and recycling specialists during operations

  • Conduct weekly huddles, job debriefs, and coachable moments in the field.

  • Hold Crew Members accountable to dress code, SOPs, and timekeeping.

Estimating & Field Sales

  • Serve as the lead estimator for residential and commercial clients

  • Provide onsite estimates, close high-value leads, and coordinate with Operations on scheduling

  • Train team members on estimating techniques

Hiring, Training, and Onboarding

  • Lead all hiring for service team roles, including interviewing and onboarding.

  • Oversee the 12-week training program; ensure checklists and documentation are up to date.

  • Deliver hands-on and classroom training for field skills, efficiency, and safety.

  • Identify skill gaps and implement tailored development plans.

Quality Control & Performance Reviews

  • Conduct regular field inspections and job audits

  • Implement job debriefs and collect customer feedback

  • Deliver quarterly performance reviews and improvement plans

  • Ensure first-time job completion and minimize call-backs.

Operational Execution

  • Maintain crew efficiency, timeliness, and job closeout processes

  • Monitor trends in field issues and escalate when recurring.

  • Complete Jobber work orders promptly and thoroughly.

  • Professionally handle customer issues and escalate as needed.

  • Execute reassignment of service work as needed for efficiency.

  • Address equipment, safety, or vehicle concerns in real time.

  • Communicate vehicle and equipment needs with Ops

2025 KPIs

  • Average Review Rating: 4.9+ stars, 25%

  • Dollars per Hour: Q2 - $95, Q3 - $100, Q4 - $100

  • Attendance: 95% on time rate

  • Training Completion Rate: 100% of new hires within 12 weeks

  • Retention Rate: >66% for service roles

What do we offer you?

  • A supportive and fun team environment where your hard work is valued.

  • Opportunities to grow and develop skills in multiple areas within the business.

  • The chance to be part of an exciting, fast-growing company with a clear mission.

  • Eligible for medical insurance after 90 days.